Returns and Refunds - Nanoleaf Shop Europe

We want you to love your smart lighting experience, which is why we offer a 30-day return window for all products purchased directly from our official store. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to start the process.

2

Prepare Your Package

Securely pack the Nanoleaf panels, controllers, and power supplies in their original box to prevent damage during transit.

3

Ship to Our Warehouse

Affix the provided shipping label and drop off the package at your nearest authorized carrier location within Europe.

4

Receive Your Refund

Once our team inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing